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Madeline Tolge

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Activity overview

Latest activity by Madeline Tolge
  • Madeline Tolge created an article,

    If the analytics dashboards do not load

    If your Studio analytics dashboards do not load simply refresh the page once or twice to resolve the issue. If refreshing the page does not load your dashboards please reach out to the SundaySky su...

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  • Madeline Tolge created an article,

    Integrating with Player Events

    Introduction The SundaySky player includes different events that may be tracked via web analytics solutions or used to alter the behavior of the browser in some way.  Events occur when the player l...

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  • Madeline Tolge created an article,

    Analytics & Metric FAQs

    Here you can find answers to your analytics and metrics questions Views Trend Chart Why is there so much fluctuation? Because most of these metrics depend on volume, so if it's very low one day it...

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  • Madeline Tolge created an article,

    How to evaluate survey results

    Intro You can find metrics on survey performance in the dashboard's third tab - Survey Analysis. Survey questions and answers inform our understanding of the video-powered experience's impact on th...

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  • Madeline Tolge created an article,

    How to analyze "CTA Click Rates & Clicks"

    Intro To analyze CTA metrics, click on the "CTA Analysis" tab on the top left side of the analytics section. These dashboards provide visibility into the action viewers took after completing the vi...

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  • Madeline Tolge created an article,

    How to read the "Views Trend by Platform" chart

    Intro The "Views Trend by Platform" overlays the total number of views over time split between desktop and mobile.  This section will dynamically update based on your engagement with the Views Tren...

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  • Madeline Tolge created an article,

    How to review "Engagement by Platform"

    Intro The "Engagement by Platform" chart compares viewer engagement based on the platform the viewer consumed the video-powered experience.  This section dynamically changes based on your engagemen...

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  • Madeline Tolge created an article,

    How to use the "Views Trend" chart

    Introduction The "Views Trend Chart" overlays two key engagement metrics over time.  Graph Structure You can view the time frame on the x-axis. Use the -/+ buttons on the lower-left corner to zoom-...

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  • Madeline Tolge created an article,

    How to analyze views, CTAs, & survey metrics

    Introduction If you want to quickly check on a program's performance you can find top-level performance indicators in the Program Overview's summary dashboard. Explanations Views - The total numbe...

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  • Madeline Tolge created an article,

    What Are Severity Levels?

    When you submit a support request to our Support Team, you'll need to let us know the severity of the problem that you're experiencing. Setting a severity level allows SundaySky to prioritize the h...

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