Contacting Support From within Designer

If you encounter a problem in using the SundaySky platform from within the Designer, our Support Team is available 24/7 to provide assistance.


1.

Click the Help icon inside the SundaySky extension.

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2.

Click Contact Support.

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If you are not signed in to SundaySky
1.

Click Go To Account Tab.
▶ If you forgot your password, click online to go directly to the support form.

 

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2.

Sign in with your email address and password and then click Sign In.

 

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3.

Open the Problem Type drop-down list and select the problem category that best matches your issue.

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4.

In the Description field, enter a description of the problem. Provide as many details as possible so that we can best assist you.

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5.

Click Submit.

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You'll receive a confirmation message that your request has been submitted.

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You'll also receive a confirmation email. Click to see an example.

To add comments to your support ticket, you can reply to this email.

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