Overview
Once a video is approved, you can download it as an MP4 file, with or without closed captions.
Keep in mind the following key points about downloading a video:
- A video must be approved for sharing before it can be downloaded.
- The downloaded video is in full HD resolution (1920 x 1080 pixels).
- Buttons in scenes are not clickable in the MP4 file, so it's best to avoid including buttons in videos you plan to download.
- To download a watermarked draft for review, see Downloading a Draft.
- For more details about sharing videos, see Approving and Sharing a Video.
Downloading a Video Step by Step
| 1. | On the Video Page, click the Share tab. |
| 2. | Make sure that the video status is Approved for sharing. |
| 3. | Click Download on the right side of the page. |
| 4. | (Optional) If the video includes personalization, you can create a viewer profile that defines what content is included in the video that you download. |
| 5. | Preview the video to make sure that it looks exactly as you expect. |
| 6. | Click the down arrow by Download MP4 and then select Video only or Video + CC (to include captions in the downloaded file). |
| 7. | Select the reason for downloading the video. This helps ensure that the video's status is accurately reflected in your account. ▶ To learn more about how download statuses are updated, see Understanding Video Statuses. |
| 8. | Click Submit. |
| The video is downloaded to your computer. | |
| Based on your selection in step 7, the video status is updated on the Video Page, and a timestamp is added next to Download. Hovering over the timestamp shows the user who downloaded the video. | |
Download Contents
Here are the key details about the files included in the MP4 download:
| 1. | When a video is downloaded, the file is automatically named using the following format: [video name].mp4 |
| 2. | If the video includes closed captions, it's downloaded as a zipped folder containing two files (see example below). The MP4 file contains the video and the WebVTT file contains the captions. After extracting the folder, make sure to keep both files in the same location so that the captions display correctly. |
| 3. | Closed captions are not displayed when playing the MP4 file in QuickTime. |
| 4. | When sharing a video with captions, let the person you're sharing it with know that the captions file must remain in the same folder as the video to ensure captions appear during playback. |