AI voices are key to scaling personalized video - allowing you to deliver customized narration to every individual, infused with data about them and their activity. In effort to enhance AI voice quality and pronunciation reliability, while introducing new features including expressiveness and control, we’re making some changes to the existing AI Voices in the Voice Library. These changes underpin the enhancements to voices that will release through Q4.
On December 31, 2026, 18 AI voices in the Voice Library will expire and can no longer be used to generate new narration. These voices are expiring due to their incompatibility with new/upcoming voice features and coinciding with a sunsetting of those expiring voices by the voice provider. We refer to the expiring voices as “Legacy voices” in this article and other communications. Starting November 2, 2026, legacy voices are labeled in SundaySky Create, and a recommended replacement for each one is available in the Voice Library.
In this article, you will find answers to the most frequently asked questions about the expiring voices, including what you will see starting November 2, 2026, and changes that apply on January 1, 2027. If you have a question that is not covered below or for assistance in switching an AI voice, reach out to SundaySky Support.
| 1. |
What happens on November 2, 2026?
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| 2. |
How can I know if a video is using an expiring voice? Screenshot, Video Page (Edit tab): The Video Page with an AI voice expiring card Screenshot, Studio: The Studio with an expiring voice banner Screenshot, Voice Library: The Voice Library with an expiring voice notice Screenshot, Publish Version: The Publish Version dialog with a Video uses an expiring AI voice notice The notifications in the Video Page, Studio, and Voice Library include a Use button that names the recommended replacement, such as Use Jade for a video that uses Jessica. The button switches the video to that voice. They also include a Change voice button, which opens the Voice Library so you can choose a different voice. |
| 3. |
Do I need to do anything right now? No. If none of your videos use an expiring voice, there is nothing you need to do. Videos that use an expiring voice keep working until the voice expires. Published videos and audio that has already been generated keep working after that, too. We recommend switching to a new voice before December 31, 2026, so you are not stopped the next time you need to update a video. |
| 4. |
How do I switch a video to a new voice?
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| 5. |
Does the replacement voice sound the same? No. Each replacement is a recommendation, and its tone and style can differ from the voice it replaces. Preview the narration in the new voice before you switch. To assist you in locating a voice similar to the one you are currently using, see our Recommendations for Switching a Voice in the section below. |
| 6. |
Which voice do new and duplicated videos use? New blank videos and videos created from slides start with Jade, which replaces Jessica as the default voice. A duplicated video keeps the voice of the original video, so the same rules apply to it. |
| 7. |
What exactly happens on January 1, 2027?
The notifications change from "expires" to "has expired": Screenshot, Video Page (Edit tab): The Video Page with an AI voice expired card Screenshot, Studio: The Studio with an expired voice banner Screenshot, Voice Library: The Voice Library with an expired voice notice Screenshot, Publish Version: The Publish Version dialog with a Video uses an expired AI voice notice |
| 8. |
What keeps working after the voice expires?
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| 9. |
What stops working after the voice expires?
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| 10. |
What counts as needing new audio?
A video that was published before the voice expired, and whose narration has not changed since, does not need new audio. |
| 11. |
Why do I not see the Expired label or the notifications? Expired voice notifications and labels are shown only to users who can edit the video. If you have view-only access, you will not see them. |
| 12. |
Are Amplify videos that were already shared affected? No. Amplify videos that have already been shared keep playing. |
| 13. |
What do I need to do if I build Amplify templates? The voice on an Amplify template is set in Create, and contributors cannot change it. An editor needs to update any Amplify template that uses an expiring voice. We strongly recommend updating these Amplify templates in Create and republishing them to Amplify before December 31, 2026. Starting January 1, 2027, a Create video whose voice has expired cannot be made available as an Amplify template, even if its narration has not changed. This message appears with a Change voice button: This template can't be made available in Amplify because its voice has expired. Choose a new voice to continue. |
| 14. |
What happens when a contributor makes a video from an Amplify template that uses an expired voice?
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Recommendations for Switching a Voice
| Current Voice | Recommended Voice |
| Alice: English (UK) | Alicia: English (UK) |
| Bill: English (US) | Wyatt: English (US) |
| Brian: English (US) | Sawyer: English (US) |
| Callum: English (US) | Vane: English (US) |
| Charlie: English (Australia) | Baxter: English (Australia) |
| Chris: English (US) | Caleb: English (US) |
| Daniel: English (UK) | Finley: English (UK) |
| Eric: English (US) | Eddie: English (US) |
| George: English (UK) | Eldrin: English (UK) |
| Jessica: English (US) | Jade: English (US) |
| Laura: English (US) | Elara: English (US) |
| Liam: English (US) | Lawrence: English (US) |
| Lily: English (UK) | Florence: English (UK) |
| Matilda: English (US) | Maisie: English (US) |
| River: English (US) | Elowen: English (US) |
| Roger: English (US) | Darian: English (US) |
| Sarah: English (US) | Talia: English (US) |
| Will: English (US) | Warren: English (US) |